{"id":308,"date":"2026-10-14T13:21:00","date_gmt":"2026-10-14T17:21:00","guid":{"rendered":"https:\/\/www.planetaatacama.com\/preguntas-frecuentes\/"},"modified":"2026-10-14T13:21:00","modified_gmt":"2026-10-14T17:21:00","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.planetaatacama.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><\/p>\n<h1>Frequently asked questions<\/h1>\n<p><br \/>\n<div class=\"planeta-faq\"><h3>Do the rooms have a view?<\/h3><p>Yes. All five suites look out over the Andes, facing the Licancabur volcano.<\/p><h3>Is breakfast included?<\/h3><p>Yes. Every booking includes a buffet breakfast, from 7:30 to 10:00 am, in the dining room or on the terrace.<\/p><h3>What are the check-in and check-out times?<\/h3><p>Check-in is from 3:00 pm and check-out is until 11:00 am. If you need to leave your luggage before or after, we can store it for you.<\/p><h3>Is there a 24-hour reception?<\/h3><p>We do not have a permanent front desk, but we are available 24 hours a day on WhatsApp at +56 9 5207 7294.<\/p><h3>How far is it from central San Pedro de Atacama?<\/h3><p>1 km away: a 15-minute walk along Antonio Le\u00f3n Street. Guests can also use our bicycles free of charge.<\/p><h3>Can you arrange a transfer from Calama airport?<\/h3><p>Yes. The airport is 90 km away, and we can book a private transfer for you at an extra cost.<\/p><h3>Do you organize tours and excursions?<\/h3><p>We do not run tours, but we help you plan your trip: we build your itinerary with you, mark routes on the map, help with tickets and give you contacts for trusted guides. We recommend renting a car to explore the area.<\/p><h3>Is there parking?<\/h3><p>Yes, covered parking for each of the five suites, free of charge.<\/p><h3>What do the rooms have?<\/h3><p>All five suites are 35 m\u00b2 with two connected spaces, a private bathroom with shower, heating and air conditioning, a safe, a desk, a hairdryer and toiletries.<\/p><h3>Is there Wi-Fi?<\/h3><p>Yes, Starlink Wi-Fi is included, with one network for the rooms and another for the dining room.<\/p><h3>Can I cook at the lodge?<\/h3><p>There is a kitchenette for simple preparations such as sandwiches or salads, but it is not a full kitchen. Coffee, tea and a refrigerator are available 24 hours a day.<\/p><h3>Are children welcome?<\/h3><p>Yes. Children aged 2 and over pay the regular rate. Cribs are available.<\/p><h3>Are pets allowed?<\/h3><p>No, pets are not allowed.<\/p><h3>Is smoking allowed?<\/h3><p>Only in outdoor areas.<\/p><h3>Is the lodge wheelchair accessible?<\/h3><p>Yes. All areas have step-free access and walkways suitable for wheelchairs.<\/p><h3>Which payment methods and currencies do you accept?<\/h3><p>The deposit is paid by credit card when booking; bookings made in Chile can also be paid by bank transfer. The balance is paid at the lodge by debit card, credit card, cash or bank transfer. We accept US dollars (USD) and Chilean pesos (CLP).<\/p><h3>Do foreign guests pay VAT?<\/h3><p>No, as long as they present a valid passport and the Tarjeta \u00danica Migratoria (PDI entry card) at check-in and pay by credit card or in cash. Chilean guests pay the rate plus 19% VAT.<\/p><h3>Do you offer other services?<\/h3><p>Yes: laundry (extra cost), luggage storage, towels for pools or hot springs, and free bicycles.<\/p><\/div><\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-308","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.2 - aioseo.com -->\n\t<meta name=\"description\" content=\"Check-in times, breakfast, parking, Calama transfers, payment, children, pets and accessibility at Planeta Atacama Lodge, San Pedro de Atacama.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.planetaatacama.com\/en\/preguntas-frecuentes\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.2\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Planeta Atacama - lodge\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"FAQ | Planeta Atacama Lodge\" \/>\n\t\t<meta property=\"og:description\" content=\"Check-in times, breakfast, parking, Calama transfers, payment, children, pets and accessibility at Planeta Atacama Lodge, San Pedro de Atacama.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/www.planetaatacama.com\/en\/preguntas-frecuentes\/\" \/>\n\t\t<meta property=\"article:published_time\" content=\"2026-10-14T17:21:00+00:00\" \/>\n\t\t<meta property=\"article:modified_time\" content=\"2026-10-14T17:21:00+00:00\" \/>\n\t\t<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n\t\t<meta name=\"twitter:title\" content=\"FAQ | Planeta Atacama Lodge\" \/>\n\t\t<meta name=\"twitter:description\" content=\"Check-in times, breakfast, parking, Calama transfers, payment, children, pets and accessibility at Planeta Atacama Lodge, San Pedro de Atacama.\" \/>\n\t\t<script type=\"application\/ld+json\" class=\"aioseo-schema\">\n\t\t\t{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/preguntas-frecuentes\\\/#breadcrumblist\",\"itemListElement\":[{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/#listItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/\",\"nextItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/preguntas-frecuentes\\\/#listItem\",\"name\":\"FAQ\"}},{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/preguntas-frecuentes\\\/#listItem\",\"position\":2,\"name\":\"FAQ\",\"previousItem\":{\"@type\":\"ListItem\",\"@id\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/#listItem\",\"name\":\"Home\"}}]},{\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/www.planetaatacama.com\\\/en\\\/preguntas-frecuentes\\\/#faq\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do the rooms have a view?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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